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How to update (and create) a route plan

How to create a new "Route plan"

Click on "NUMBERS" -> "Route Plans" -> "New Route Plans"

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Select the relevant Org Level, Name your new route plane i.e Call Centre. Enter the destination phone number.

Click share this route plan if you wish to allow Org levels below this one to also have access to this route plan.

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For more in-depth details refer to 'How to set up a destination number or route plan'

 

Update a route plan destination telephone number

Please note that any changes you make to a Route Plan will be reflected in all adverts that route to this number including Dynamic Numbers.

Go to "NUMBERS" and select "Route plans"

Find the route plan you want to edit and click on the pencil on the right of the screen. Please note if you do not see an edit pencil this is because you need to be a Super Administrator to make these amendments.

Update the destination number by entering the new phone number.

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Once you have clicked save this will immediately re-route all static and dynamic numbers linked to the route plan you have updated.

 Update an existing advert with a different route plan

Go to your existing advert click on the pencil on the right side of the page.  Screen_Shot_2017-03-28_at_11.20.46.png    

In the advert screen select another route plan from the drop down list.

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Once you have clicked save this will immediately re-route this static number to the new destination number.

Keywords: Route Plan, Route Plans, Call Routing, Number Destination, Routing option

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