Listen to calls
You have the ability to listen to both inbound and outbound calls made by your team.
In order to do is go to Calls - > Inbound Calls or - > Outbound Calls (or to see both click on)- > All Calls.
1) Go to Inbound calls and you will get a list of incoming calls from clients. The same when you click on Outbound calls but this will show you a list of the calls made by different people within your business.
click ''filter'' at the top to define your search for a specific Inbound or outbound call.
|A) Call ID: This is the unique code the system gives to each inbound and outbound call.||D) Caller name: This is the name of your (potential) client . Please note that this only works if Calltracks and your company's CRM (Customer Relationship Management) system are integrated.|
|B) From number: This is the number of the person who initiated the call.||E) Start date/ End date: Specify the date range you want to capture for these calls to be shown.|
|C) To number: This is the destination number.||F) Once you're happy with your search hit ''Generate Report''.|
Example of list of Inbound Calls :
|A) View here your Total number of calls.||F) Advert description and where is is located in the platform/interface.|
|B) Percentage of answered calls (in person or by automated system).||G) The date and time the call was made.|
|C) Percentage of calls unanswered or due to busy line.||H) The amount of time it took for call to be answered.|
|D) If you wish to view your Calls live as they come in you can switch this button ''ON'' .||I) Total length of call.|
|E) This shows which number initialed the call and where the call was delivered to.||J) Outcome or current state of call.|
K) Click on the symbol to listen to the call. An audio player section will then appear where you will be able to play the call recording. Details: