Listen to calls
You have the ability to listen to both inbound and outbound calls made by your team.
In order to do is go to Calls - > Inbound Calls or - > Outbound Calls (or to see both click on)- > All Calls.
1) Go to Inbound calls and you will get a list of incoming calls from clients. The same when you click on Outbound calls but this will show you a list of the calls made by different people within your business.
click ''filter'' at the top to define your search for a specific Inbound or outbound call.
A) Call ID: This is the unique code the system gives to each inbound and outbound call. | D) Caller name: This is the name of your (potential) client . Please note that this only works if Calltracks and your company's CRM (Customer Relationship Management) system are integrated. |
B) From number: This is the number of the person who initiated the call. | E) Start date/ End date: Specify the date range you want to capture for these calls to be shown. |
C) To number: This is the destination number. | F) Once you're happy with your search hit ''Generate Report''. |
Example of list of Inbound Calls :
A) View here your Total number of calls. | F) Advert description and where is is located in the platform/interface. |
B) Percentage of answered calls (in person or by automated system). | G) The date and time the call was made. |
C) Percentage of calls unanswered or due to busy line. | H) The amount of time it took for call to be answered. |
D) If you wish to view your Calls live as they come in you can switch this button ''ON'' . | I) Total length of call. |
E) This shows which number initialed the call and where the call was delivered to. | J) Outcome or current state of call. |
K) Click on the symbol to listen to the call. An audio player section will then appear where you will be able to play the call recording. Details:
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