How to...

Administrative

• Organisation Levels - How to create new locations or departments
• How to create Media and Media Titles
• How to create adverts for static numbers
• How to find an advert
• Advert Management Feature
• How to edit and update an existing advert
See all 24 articles

Reporting

• Report templates for easy reporting
• How to use Saved Reports
• How to use Outbound call reporting
• How to use the Call List reporting tool
• Missed Opportunities and Lost Opportunities
• How can I enable my reporting dashboards?
See all 11 articles

Telecoms

• How to create a Span tag / Number Identifiers
• How can I check if the tracking number provided is working ?
• How to port numbers into Calltracks
• How to Port numbers away from Calltracks
• How to switch call recording on or off for static adverts
• How to pause call recordings

Analytics + Third Party Integrations

• SA 360 Floodlight setup
• How to Log Calls in Microsoft Ads
• SA 360
• How to Log Calls in Google Analytics
• Linking Google Analytics to Calltracks
• Google Analytics integration for Calltracks
See all 10 articles

Help with Goal Reporting

• Why is my goal not firing in Google Analytics?
• Google Analytics - Goal Value and personalisation parameters
• How to import the Calltracks Goal into Adwords
• How to import a reporting segment into Google Analytics
• How to create a reporting segment in Google Analytics
• My calls are not showing in Google Analytics

Sales Linking

• Standard requirements for sending in CRM data in CSV format