This article will give you a step-by-step guide on how to use the Calltracks interface wizard to help you create a span tag (number identifier). This means now you'll have the freedom and power to setup number identifiers and add them to client's website to track these calls.
Step 1) Login to Calltracks and go to 'Settings' >> 'Visitor Tracking'
Step 2) Once you have selected 'Visitor Tracking' it will show you a list of your current domains that have number identifiers in place as shown below. Select the correct domain for the span tag to be created under. To add a new span tag click on '+' on the right hand side.
Step 3) The form fields explained:
Number identifier name: give the identifier a name. If you leave the box in front ticked, the name is automatically prefixed (for example calltrackscom-). Untick it to use only the name you type.
To be used by: choose where this identifier sits. Either select an existing org level from the dropdown, or create a new org level by choosing its parent, giving it a name (leave the name blank to default to the identifier name) and a type.
Country code / Area code: select the country and the area code you want the dynamic numbers to display as.
Number pool size: how many dynamic numbers to allocate to this identifier.
Route plan: either pick an existing route plan from the dropdown, or create a new one by entering a route plan name and the destination number the calls should ring through to.
Create campaign with the same name as the org level name: tick if you want a matching campaign/adverts folder created.
Create a default advert with a static phone number? select Yes to create a static fallback advert, used should the Calltracks code not work. Defaults to No.
Recording enabled: ticked by default, leave on if calls should be recorded.
Dynamic Number Mobile Optimisation enabled? tick only if DNMO has been agreed for this customer.
When you have finished, click Save.
Step 4) When you have finished entering the details, click Save. To create another identifier for the same domain, click Add another.
Step 5) Once saved, the new identifier appears in the domain's list on the Visitor Tracking screen.
Key words: Span Tag, Number Identifier
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