Call Status Definitions

Call Status definitions

Call Status Definition
Ringing an inbound call that has not yet been picked up.
In Progress an inbound call that has been identified and is in the process of being handled.
Answered an inbound call that has been identified and answered.
Missed an inbound call, that has not been answered and where the caller has hung up.  These are the calls that will be identified in the "missed opportunity" notifications.

 

 

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