Route plans - How to update a route plan

How to create a new 'Route plan'

Click on 'NUMBERS' -> 'Route Plans' -> 'New Route Plans'

Select the relevant Org Level, name your new route plan e.g. Call Centre. Enter the destination phone number.

Click 'share this route plan with organisation levels that fall under this one?' if you wish to allow Org levels below this one to also have access to this route plan.

Click

For more in-depth details refer to 'Destination number/Route plan - How to route your calls'

Update a route plan destination telephone number

Please note that any changes you make to a Route Plan will be reflected in all adverts that route to this number. However you will need to update the Dynamic numbers separately, See below. 

Go to 'NUMBERS' and select 'Route plans'

Find the route plan you want to edit and click on the pencil on the right of the screen. Please note if you do not see an edit pencil this is because you need to be a Super Administrator to make these amendments.

Update the destination phone number by entering the new phone number.

Click

Once you have clicked save this will immediately re-route all static linked to the route plan you have updated. See below to update the Dynamic numbers.

 Update an existing advert with a different route plan

Go to your existing advert click on the pencil on the right side of the page.      

In the advert screen select another route plan from the drop down list.

Click

 

Once you have clicked save this will immediately re-route this static number to the new destination number.

Update an existing advert with a different route plan - Linked to a Dynamic numbers

Click on Settings > Visitor Tracking.

Find the identifier associated to your advert. 

Click on the Pencil to edit.

 

Select your new route plan from the Destination route plan drop down.

Click Save.

Keywords: Route Plan, Route Plans, Call Routing, Number Destination, Routing option