FAQs
FAQs...
- How do I set UK Ring tones on one of our numbers?
- I would like to provide an option for my staff to call out from their own phone whilst we pick up the bill. Is this something you can offer?
- I have my voicemail set up to be emailed to me but I am not receiving all my emails.
- I already have the announcement feature on my number, how can I change it and what is the cost?
- What happens if I cancel a feature mid month? Will I be refunded?
- I have purchased call recording, but it is not working?
- What options do I have for having both talking and music in an Announcement?
- How long should an Announcement be in total?
- If I already have an Announcement file that has both music and talking, can it be converted to just talking or just music?
- What sort of music can I provide you for my Announcement?
- Can I have both music and talking in my Announcement?
- Do I have to let people know that I intend to record their telephone conversations with me if I use your Call Recording feature?
- What is Day Parting - How does it work?
- What is a Route plan?
- Do I need Caller ID to be enabled to use the DNI feature?
- What type of announcements are there?
- Can I terminate calls at a VoIP number?
- Can I point calls to an International Mobile Phone?
- If I have mirror routing on my 0345 number, and I add DNI to my 0845 number, what number will be displayed if the caller dials my 0345 number?
- Can I have a pause during call recording?
- I'm trying to locate a call recording -but its from over a year ago, can you re-send it to me?
- What ring tones can I set for callers to hear?
- Can I play an advertising file to the caller within my 'Tones' feature?
- Can I have Account wide features?
- Can my own voicemail messages be recorded using the Call Recording feature?
- How long are call recordings stored for?
- What is advanced IVR menu?
- What happens if the caller does not select an option on our IVR?
- How are my call recordings delivered to me?
- Can I pay for my feature one year up front?